Where we deliver
We currently deliver to the United Kingdom only (England, Wales, Scotland and Northern Ireland). We do not offer international delivery, including the EU, the Channel Islands, the Isle of Man, or BFPO addresses. If you enter a non-UK address at checkout, the order should not complete. Contact us rather than guessing.
Costs
- Orders of £60 and over: free UK delivery. This is the threshold advertised in the announcement bar.
- Orders under £60: a UK delivery charge is added at checkout. The live figure is set in WooCommerce and can change. We do not hide it in small print at the end.
The £60 threshold is based on the merchandise total after discounts, before delivery. If a discount drops the basket below £60, the paid rate applies.
Options
Standard tracked UK delivery is the service on offer. We do not currently sell express, next-day, or timed slots. If those are added later, prices and cut-offs will be shown at checkout before you pay.
Dispatch
We aim to dispatch in-stock items within 2 working days of the order being accepted. Working days are Monday to Friday, excluding UK bank holidays. Pre-order or made-to-order items, if we ever sell them, will say so on the product page.
You will receive a confirmation email when we accept the order and a second email when it ships, with tracking if the carrier provides it.
Estimated delivery windows
Once dispatched, standard UK tracked post usually arrives within 3 to 5 working days. Scottish Highlands, Northern Ireland, and some remote postcodes can take longer. These are estimates, not guarantees. Carrier delays are outside our control; we will help you chase a parcel that has gone missing.
Order acceptance
A checkout confirmation is an acknowledgement, not acceptance. A contract is formed when we send the dispatch email, or earlier if we write to say the order is accepted. If an item is unavailable we will refund it and will not substitute without your say-so.
Failed delivery
If a parcel is returned to us because of an incorrect address you supplied, we may charge for re-sending or refund the goods minus the original delivery cost. If the carrier is at fault, we will resend or refund.