Who you are buying from
Jonella Jog is a trading name of Corper Enterprises Ltd, a private limited company registered in England and Wales, company number 16300577. Registered office: Unit 115, Accounts By Simply, 40 Gracechurch Street, London, England, EC3V 0BT. Corper Enterprises Ltd is not registered for VAT.
Two overlapping rights
This page covers two different rights. Both apply to orders placed on this website for delivery to the United Kingdom.
- Your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have 14 days from the day you receive the goods to cancel for any reason.
- Our 30-day returns policy, which we advertise as “Free 30-day returns”. This is a contractual promise on top of the statutory right. It gives you 30 days from delivery to send items back, and we pay UK return postage for returns started under this policy.
The 30-day policy is the more generous of the two for most orders. The 14-day statutory period sits inside it. You do not have to choose a label; tell us you want to send something back and we will treat it under whichever right gives you the better outcome.
How to start a return
Email hello@jonellajog.com or use the contact form. Include your order number, the items you want to send back, and whether they are unused or faulty. We will reply with a UK return address and, where we pay postage, a prepaid label or reimbursement method.
Do not send items back before we have confirmed the address. We are not responsible for parcels sent to the wrong place.
Time limits
- Statutory cancel: tell us within 14 days of delivery. You then have a further 14 days to send the goods back.
- 30-day policy: tell us within 30 days of delivery. Send the goods back without delay and in any event within 14 days of telling us.
- Faulty or not as described: your rights under the Consumer Rights Act 2015 are not limited to 14 or 30 days. Contact us as soon as you notice the problem.
Condition of goods
For change-of-mind returns (statutory cancel or the 30-day policy), items must be unused, unwashed, and in a saleable condition, with original labels attached and in the original packaging where practical. Try them on over underwear, as you would in a changing room. Do not wear them for a run.
Sealed goods that are not suitable for return for health or hygiene reasons, including padded bra vest tops if a hygiene seal is broken, may be excluded from change-of-mind returns. That exclusion does not apply if the item is faulty or not as described.
If you handle goods beyond what is necessary to establish their nature, characteristics and functioning, we may deduct from the refund to reflect diminished value. We will tell you if we do this.
Who pays return postage
- 30-day policy and faulty / not as described: we pay UK return postage.
- Statutory cancel only, if you were outside the 30-day window: you would normally pay return postage, unless we failed to tell you that in the required pre-contract information. Because we advertise free 30-day returns, we will not charge return postage on a return that also falls inside the 14-day statutory window.
- We do not collect from your door unless we say so in writing.
Refunds
We refund the price you paid for the returned items, using the original payment method, within 14 days of the later of: receiving the goods back, or receiving evidence that you have sent them. Delivery charges are refunded for a full-order cancel. If you keep some items, we refund delivery only where the remaining order would still have qualified for free UK delivery (currently £60 and over).
Klarna, Clearpay and other instalment methods are refunded according to that provider’s rules as well as ours. Card refunds can take a few extra working days to show on your statement.
Exchanges
We do not currently run a like-for-like exchange. Return the original item and place a new order for the size or colour you want. If that leaves you out of pocket on postage, say so when you write and we will put it right where the 30-day policy applies.
Missing or damaged on arrival
Photograph the parcel and the item, then contact us the same day if you can. We will replace or refund. Do not use a damaged item.